Google Pixel Watch 3: No Repair Option for Cracked Screen

If you’ve just purchased a Google Pixel Watch 3 and find yourself dealing with a cracked screen, there’s some unfortunate news: Google won’t repair it. Instead, the new smartwatch operates on a replacement-only policy. This makes it the third consecutive smartwatch from Google where no repair option is available for damaged screens, a decision that has sparked frustration among users and reviewers alike.

The Replacement-Only Policy

A representative confirmed Google’s stance on this issue, Erin Cizek, told *Android Authority* that cracked Pixel Watch 3 screens are not eligible for repairs. Instead, users are required to contact the Google Pixel Watch Customer Support Team to explore replacement options. This has led to significant consumer concern, given that accidents such as drops and screen cracks are fairly common.

The replacement policy is particularly frustrating because Pixel Watch screens have generally received good reviews for durability. However, no matter how well the screen might have held up in reviews, there’s always the risk of accidental damage — and when that happens, you have limited choices.

The Cost of Replacing Your Pixel Watch 3

You’re in a somewhat better position if you’ve opted into Google’s Preferred Care insurance program. With Preferred Care, which costs $89 for two years (or $4 per month for 60 months), replacements come at a discounted price of $49. This coverage, however, is only available if you purchase the plan when buying the Pixel Watch 3 or within 30 days of your purchase. This gives you a safety net, though at an additional cost beyond the initial smartwatch purchase.

For those who haven’t signed up for Preferred Care, the situation is less favorable. Outside of the insurance plan, Google offers the possibility of a discounted mail-in replacement, but specifics on pricing are vague. You’re also left with the daunting task of finding a third-party repair service willing to take on the delicate job of fixing a high-end smartwatch, which could be both risky and expensive.

Implications for Google’s Smartwatch Lineup

The lack of repair options for the Pixel Watch 3 is disappointing, especially considering the company’s push to be a key player in the wearable tech space. Consumers expect both reliability and support and being forced into full replacement — instead of a potentially more affordable repair — can leave a bad impression. This isn’t just about the Pixel Watch 3; Google has had similar policies for the previous two iterations, meaning this issue has been a recurring theme.

Despite this, Google continues to innovate with the Pixel Watch lineup, and the Pixel Watch 3 boasts several improvements. However, this no-repair policy is likely to be a sticking point for many potential buyers who weigh the cost of replacement against the initial price of the device.